TeleCloud Call Center Solution
Today’s customers have high expectations. Go above and beyond with a Cloud Call Center solution.
Benefits of a Cloud Call Center
- Know how many calls your business makes and receives every day
- Gain visibility into inbound and outbound calls from specific departments or individuals
- Monitor and respond to missed calls in both sales and service departments
- Get better phone analytics information to make smart staffing decisions
- Use real-world data to coach new hires
- Avoid misunderstandings with automatic call recording
You Can’t Manage What You Can’t See.
Modern customers want to experience the same high-quality service no matter how they connect with your business, whether that’s voice or text.
Enhance the customer experience, reduce costs, and increase efficiency with a solution that improves your customer service.
Coach, monitor, and join new and existing staff.
TeleCloud’s Call Center solution delivers powerful, native, customer management tools to help your call center create exceptional experiences with every customer interaction.
Cloud Call Center Features
- Full featured ACD
- Expanded Auto Attendant for maximum flexibility
- Callback in Queue
- ‘Anywhere’ agents and supervisors
- Call monitoring, regardless of agent location or device
- Silent monitor/barge functions
- Real-time and historical reporting
- Real-time agent/queue dashboards
- On-demand reports of key metrics
- Extensive supervisor capabilities
- Flexible ACD reporting engine
- Centralized database of all queue and agent metrics On-demand, scheduled, and customized reports
- Call analytics Recording of Calls with storage and easy retrieval
- Comprehensive agent customization
Get the Cloud Call Center Your Customers Have Been Waiting For
Delight your customers and empower your teams to provide better service with TeleCloud’s modern, all-in-one Cloud Call Center solution.