Improve the Customer Experience With Our Virtual Call Center Platform
Use our built-for-purpose technology to improve your CSAT scores and customer experience – and enhance service performance.
Leverage Your Contact Center and Convert Calls to Customers
Here are a few features that maximize your call center capabilities:

Live Dashboard
Integrate call center data, CRM platforms, accounting software, and any ODBC compliant data services.
Real-Time Metrics
Highlight any recurring issues that need to be addressed such as long hold times, hang ups, and unchecked voicemails.
Up-to-Date Reports
Compile and share reports for system data and metrics – instantaneously.
Listen/Whisper/Barge Functionality
Allow managers to listen to or participate in a call – or speak to an agent without the customer hearing.Add Contact Center Software That Delivers Efficiency & Performance
If your company receives high call volumes, advanced contact center software can result in higher conversions with shorter wait times and fewer abandoned calls.
Free Resources to Help Your Business Thrive

Case Study: TeleCloud Chosen As Preferred VoIP Provider Over Mitel, Resulting in 20% Increase in Repair Orders Through Call Center Software for Black Rock Truck Group
