Improve the Customer Experience With Our Virtual Call Center Platform
Use our built-for-purpose technology to improve your CSAT scores and customer experience – and enhance service performance.
Live Dashboard
Integrate call center data, CRM platforms, accounting software, and any ODBC compliant data services.
Real-Time Metrics
Highlight any recurring issues that need to be addressed such as long hold times, hang ups, and unchecked voicemails.
Up-to-Date Reports
Compile and share reports for system data and metrics – instantaneously.
Listen/Whisper/Barge Functionality
Allow managers to listen to or participate in a call – or speak to an agent without the customer hearing.
Case Study: TeleCloud Chosen As Preferred VoIP Provider Over Mitel, Resulting in 20% Increase in Repair Orders Through Call Center Software for Black Rock Truck Group
Case Study: TeleCloud Helps Automotive Supply Company Cut Their Phone System Costs by Over 50%
Case Study: TeleCloud Helps ICS Clients by Providing White-Glove Service
