Improve the Customer Experience With Our Virtual Call Center Platform
Use our built-for-purpose technology to improve your CSAT scores and customer experience – and enhance service performance.
Leverage Your Contact Center and Convert Calls to Customers
Here are a few features that maximize your call center capabilities:
Live DashboardIntegrate call center data, CRM platforms, accounting software, and any ODBC compliant data services.
Real-Time MetricsHighlight any recurring issues that need to be addressed such as long hold times, hang ups, and unchecked voicemails.
Up-to-Date ReportsCompile and share reports for system data and metrics – instantaneously.
Listen/Whisper/Barge FunctionalityAllow managers to listen to or participate in a call – or speak to an agent without the customer hearing.
Add Contact Center Software That Delivers Efficiency & Performance
If your company receives high call volumes, advanced contact center software can result in higher conversions with shorter wait times and fewer abandoned calls.