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Improve the Customer Experience With Our Virtual Call Center Platform

Use our built-for-purpose technology to improve your CSAT scores and customer experience – and enhance service performance.

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Leverage Your Contact Center and Convert Calls to Customers

Here are a few features that maximize your call center capabilities:
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Live Dashboard

Integrate call center data, CRM platforms, accounting software, and any ODBC compliant data services.
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Real-Time Metrics

Highlight any recurring issues that need to be addressed such as long hold times, hang ups, and unchecked voicemails.
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Up-to-Date Reports

Compile and share reports for system data and metrics – instantaneously.
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Listen/Whisper/Barge Functionality

Allow managers to listen to or participate in a call – or speak to an agent without the customer hearing.

Add Contact Center Software That Delivers Efficiency & Performance

If your company receives high call volumes, advanced contact center software can result in higher conversions with shorter wait times and fewer abandoned calls.

Free Resources to Help Your Business Thrive

How TeleCloud Helped This New Jersey–Based Vascular Surgery Group Navigate the Challenges of COVID-19

How TeleCloud Helped This New Jersey–Based Vascular Surgery Group Navigate the Challenges of COVID-19

Revenue Guard Services: Case Study for TeleCloud

Revenue Guard Services: Case Study for TeleCloud

How Miller Energy Solved the Communication Problems Inherent to Multi-Office Locations through a TeleCloud Phone Solution

How Miller Energy Solved the Communication Problems Inherent to Multi-Office Locations through a TeleCloud Phone Solution

Let’s Talk Contact Center Strategies That Help Grow Your Business

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