Imagine you're a litigator stuck in court and you need to check a voicemail. Maybe you're a business manager at a law firm and you're looking to increase revenue. Maybe you’re the resident IT manager and you know there's a better way to tie your communication channels together.
We frequently hear of situations like these from folks working with law firms. When it comes to your business, your profitability, and customer service, the way you communicate can make a drastic difference. In today's connected world, a phone is more than just a phone; it's a business tool that can give your firm a competitive edge when it comes to client service, mobility, collaboration, and billings.
In any of those cases, and any other similar case, an upgrade of your firm's telecommunications to a VoIP phone system might be just the thing to help. Internet telephony using VoIP technology has been around for decades, and services using this tech have improved drastically as broadband services have become more widely available and reliable. Simply put, VoIP phone systems help law firms with increased flexibility that traditional phone services lack.
There's several ways a VoIP phone system can help your law firm improve, ranging from better productivity, to a higher level of client service, to increased profitability. Here's the top 7 ways a VoIP phone system used in a law firm can help.
Everyone likes to reduce costs, right? With VoIP Phone service, you can eliminate both local & long distance phone bills. It's one flat price, no matter where you call. In our experience, it is very common for law firms to have multiple analog lines from years of hiring which can add up over time.
When you eliminate your analog lines or T1 Lines and upgrade to a VoIP phone system, most folks routinely save a fair amount of money every month.
It is also common to reduce costs by eliminating 3rd party conference calling services.
VoIP technology captures every billable second that attorneys, paralegals, and assistants spend on the phone talking to clients. Let's break down how this works:
Attorneys who are in court, in traffic, at home, or anywhere with a reliable internet or data connection can access their voicemail easily, safely, and discreetly with VoIP Phone technology. Here's how:
I'm sure you're already paying for a costly, 3rd party conference call provider. VoIP can eliminate the need for that entirely.
With a VoIP phone system, your staff can work from anywhere and still stay in touch with the office. Sick days, personal days, and working vacations are never an issue with VoIP.
You can manage the entire system from anywhere via a web portal. And when I say anywhere, I mean anywhere. The office, at home, on the road, on vacation… it doesn't matter, you can easily administer the entire VoIP system provided you have an internet connection.
If you need to shut down early or open up late (and indicate this with an outgoing voice mail), change user's names on extensions as people join or leave the firm, or move offices, it can all be done online on any connected device.
You don't need to worry yourself about complicated programming, phone trees, or calling a specialist to handle something simple.
Also, your firm no longer is held prisoner to a specific phone dealer to support your system.
You might wonder what happens to a VoIP system if the power goes out or what happens to VoIP when the internet goes down. Since VoIP isn't like traditional phone service, and requires a steady internet connection and power supply, a lot of people get worried about down time.
Rest easy. Natural disasters, power or internet service interruptions, and inaccessible locations are no longer a barrier to maintaining steady phone service. VoIP ensures you're always connected. Because internet telephony is in the cloud, the system is always up. Your calls can be routed to voicemail, other office locations, cell phones, or any other plethora of options to ensure your customers never hear a busy signal.
Your firm and your customers deserve the best when it comes to communication. VoIP enables your firm to not only provide a steady and reliable communication platform between you and your customers, it also helps your firm create more billable hours, and streamline operations, especially for multi-site facilities.
To learn more about implementing a VoIP phone system at your law office, and the various ways it can help your business, click here to contact us online, or contact me directly at or give me a call at (908) 378-1217.
President, Tele-Data Solutions
E-mail: damon@tele-datasolutions.com | Direct Line: (908) 378-1217
I’m the general manager at Tele-Data Solutions. I love helping my customers and creating the best working environment for my team members to grow and to thrive. I grew up with the telecom business and have seen the evolution of phones—from the analog world to IP—and the huge positive impact it can have on a business.