For B2C and small businesses, hosted Internet-based phone systems can mean the difference between missing the call (and losing the sale) and gaining new customers. A VOiP system is a great way for small businesses to gather the business intelligence they need to stay competitive, to track calls, and to follow through easily on leads that comes in by phone. Not to mention, VOiP saves the small-business owner money over traditional phone systems, sometimes in unexpected ways, thanks to the many features available.
Here’s one example of how a VOiP system installed by Tele-Data kept the sales pipeline flowing for a Roto-Rooter franchise owner—and saved the business owner a lot of money as well. This hosted VOiP system was the perfect solution for this B2C company since the operator has a small office and is often out on service calls.
This customer had been spending $200,000 a year on telephone directory ads—without any idea of how many calls were actually coming in from the ads. He might as well have been throwing money down the drain since he was unable to accurately track the ROI on his ad expenditure. Tele-Data recommended a hosted VoIP small-business phone system that helped him build his customer base and improve his cash flow through the following features:
As a result of his VOiP installation, this small-business owner was able to save significant money by cutting his advertising expenditure in half; he is able to showcase his superior customer service by always getting his calls and being able to respond quickly; he get paid properly for every job, thanks to call recording; and sales have never been better.
If you’re considering a switch to a voice over internet phone system for your small business, call Tele-Data at 908-851-0444 to find out more about how VOiP’s features can help you build your business and save you money.