Over the years, I’ve had the privilege of meeting with many law firms primarily located in Northern or Central New Jersey. These law firms have ranged in overall size, from scaled multisite law offices with decades of experience to startup firms looking to build a new practice.
Regardless of firm size or type of law being practiced, I’ve come across some problematic buying behaviors common among these law firms. I want to share these with you so your firm doesn't inadvertently make the wrong phone-related decision. Remember, phone systems are long-term investments, and it's often not easy to undo a decision once it’s finalized.
There are four major mistakes I’ve seen law firms make when buying a new phone system, and these mistakes often hurt the firm's reputation with clients, as well as annoy the entire office staff to no end.
(Check out this blog to learn more.)
If you’re a scaled practice with about thirty or more employees, this applies to you. It’s critical to understand that VoIP phone technology functions over the Internet. If you’re unaware, take a moment to learn what Internet service(s) your firm is running, and be sure to have the VoIP phones function over a dedicated Internet circuit. This helps guarantee quality.
Another option is for the VoIP phones to function over a dedicated fiber-optic or cable circuit that is not shared with your IT network and data traffic. The main idea is to have a dedicated Internet source for the VoIP phones—one that isn’t shared with general Internet traffic.
(For more information, check out this blog on the top five things to consider before buying a VoIP phone system.)
There are three agreements to be aware of before your firm can upgrade or replace its phone technology:
Tip: If you don’t want your contract to be automatically renewed, notify your T1 provider at least ninety days before the end of that agreement.
Ask your current phone vendor for the terms of the support agreement. This is usually annual, but some could be longer, especially if there’s a third-party lease company involved.
There are a few important reasons to include your IT partner in this process:
Again, before you embark on evaluating new phone systems and partners, remember to include your outsourced IT partner, know what agreements you already signed, and don't cut corners by sharing the cabling and Internet.
To learn more, go to our website at www.tele-datasolutions.com, or e-mail me at vin@tele-datasolutions.com.
Vice-President, Tele-Data Solutions
E-mail: vin@tele-datasolutions.com | Direct Line: (908) 378-1218
What brings me satisfaction is meeting with New Jersey–based businesses and genuinely helping them solve communication and business problems. As someone who has lived in New Jersey my entire life, I love working and playing here. I live in Morristown with my wife, Lisa, and root for the New York Giants.