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Can I Use My Laptop or a Computer for Calling if I Have a VoIP Phone System at My Business?

Doing business in the 21st century means companies need to be smarter, more agile, and open to flexibility. Organizations need to stay ahead of the curve, especially when it comes to communication. The good news is that communicating has never been easier if you’re using a VoIP phone system at your company.

Many of our customers have asked how they can use their business laptops to take advantage of flexible VoIP phone systems. It’s a great question, one that’s important to understand so you can always be “just a phone call away” for your clients.

Can I Use My Business Laptop Computer for Calling With a VoIP Phone System?

The short answer is: Yes!

You can use your laptop, desktop, windows tablet, Mac, etc., to both place and receive phone calls using a VoIP phone system.

It’s actually pretty simple. You can download software called a softphone which will provide you with an interface that mimics a traditional desktop phone. Most computers can easily handle the software, so you don’t need to use a cutting-edge high-powered laptop.


Can I use my laptop or a computer for calling if I have a VoIP phone system at my business?


However, depending on your phone system, there may not be both Windows and Mac-based software. If you use all Mac products, you might want to look into this ahead of time. Generally, the software will always be available for Windows computers, but it may not include Mac-based software.

The other thing to consider is that softphones may be an additional charge above and beyond your VoIP setup. Some providers may charge a monthly fee for an extension on your computer, while others build it into the cost of the system. Again, always ask up front if you think softphones will be important for your business.

Benefits of Using a VoIP Phone System

Remote and hybrid work models have become the standard for businesses across the world. While many SMBs have embraced remote work flexibility, outdated PBX phone systems just can’t keep up. 

Among benefits like cost-savings and improved scalability, VoIP systems are a no-brainer for businesses looking to support this new way of work. Around 57% of employees say VoIP phone systems help them with remote work,1 and it’s easy to see why. These systems are easy to set up and use right away, with softphone technology enabling employees to connect from any device, anywhere.

Best Practices for Using a Laptop for Calling on a VoIP Phone System

Just because you can use your computer for VoIP calls doesn’t always mean you should.

For example, we always recommend using a high-quality headset to ensure you get the best possible sound. If you’re planning on using the laptop's built-in microphone and speakers, you – and the person you’re calling – might not have the best experience.

The other issue we see customers running into is call quality. Call quality is directly related to the quality of your network and internet connection. You should be fine if you’re using a decent, private internet connection. However, your internet connection may be limited if you’re sitting at a coffee shop, which can cause poor audio quality. Similarly, 4G LTE with full service should be okay, while 3G or 1X might not cut it.

When in doubt, test it out. Try calling your office or cell to ensure your audio quality is good before placing an important call. We all know how crucial it is to have a crystal-clear phone call when talking to customers.

TeleCloud’s flexible cloud phone systems are custom-built to provide businesses with fully integrated solutions. We help you work smarter, not harder, with communication tools that improve your business performance and processes. Plus, our app-based cloud phone system technology lets your employees communicate and collaborate from anywhere, anytime.

To learn more about using laptops and other types of technology to keep in touch with your customers, shoot our vice president an e-mail at, give him a call on his direct line at 908-378-1218, or contact our team using the button below.

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